Nicolay Kreidler, iSPAD director and owner, invests 20 years of business ownership and executive management into his consulting work. His initiation into the service and hospitality industry began with his professional career through the restaurant business as creator and owner of the largest whole food restaurants in Europe.

Those who have been involved in hospitality and spa business fields will testify to the operational and financial similarity of both fields. His transition into the spa world evolved during a personal journey to study healing modalities around the world. An accomplished practitioner of massage, watsu and yoga he teaches a regular intensive retreat in Hawaii.

iSPAD presents a unique combination of experience in business, sustainability and wellness. The approach is hands-on, personal and focused, developing each project with the individual attention it deserves.

iSPAD services include world-wide startup projects, crisis management and project consulting as well as one-on-one mentoring and business coaching.

Project selection

La Sirena - Spa at the Reefs - Bermuda Lead Consultant

Perched on limestone cliffs overlooking its own secluded pink sand beach, The Reefs Hotel & Club has been welcoming guests with the island's famed hospitality since 1947.

Lpmg - Longwood Healing Center and Medical Spa - Orlando, Florida – Interim Spa Director
Longwood Healing Center and Aesthetic Spa strives to offer a wide variety of result-oriented therapeutic modalities to enhance health and beauty. Services encompass alternative therapy based on Chinese medicine from acupuncture to herbal pharmacy through Syneron laser technology to massage therapy, aesthetic and medical facials to hair-removal, permanent make-up and natural pedicures and manicures. Lpmg offers many specialized treatments including procedures to heal addictions, weight loss programs and thermal imaging for early diagnosis of ailments.

The challenge here is to integrate a successful and established traditional alternative healing practice based on Chinese medicine with brand new state-of-the-art medical spa after the opening spa director left with short notice. Read the testimonial

Principal consultant: Jaya Shillinger Inspiration, Inc.

Hyatt Regency Lost Pines Resort and Spa - Austin, Texas – Opening Spa Director
Combining a natural beauty revered by early Native Americans with a colorful history rooted in pre-Republic Texas, Hyatt Regency Lost Pines Resort and Spa opened on June 1st 2006 to offer guests a new and unparalleled Texas experience. Spa Django combines the couleur of Austin Music with surrounding nature to create a unique eco-centric healing experience utilizing a multidimensional visionary approach to enticing the senses through touch, sound, aroma and vibration.

The challenge here was to hit the ground running as the facility was completed into the opening while developing, training and sensitizing staff, providers and vendors to this holistic approach to provide guests with the experience they rightfully anticipate. Read the testimonial

Wyndham Martineau Bay Resort -Vieques, Puerto Rico – Spa Director
Martineau Bay is a stunning luxury resort on the small Caribbean island of Vieques, Puerto Rico. Wyndham International Inc. had successfully bid to assume the management contract for the Development Bank of Puerto Rico after the original builder of the resort had gone into foreclosure and attempts by other operators to open the resort had failed. At the same time the Puerto Rican government was looking for an investor to purchase the facility. The challenge here was to provide first class service under not only the difficult conditions of a relatively undeveloped island, but also to operate under the parameters of a pending sale with a natural resistence to providing investment capital, while presenting the facility as attractive as possible for a potential buyer.

The spa was one of the main attractions for guests and providing impeccable standards in services was a core goal. When I arrived some systems were in place and the space had all the potential to substantially improve guest services and revenue. Creating a winning team, streamlining processes, substantially expanding the service menu and emphasizing in-house, local, regional and national advertising were the key focus of the first 6 months. In the process the hotel successfully attracted a series of workshops with the Anthony Robbins group and the spa was an essential part of their experience. We developed a tailored program to assist the transformational process with specific treatments.

We received several visits from the leading travel and spa press and magazine world and soon began to see articles in renowned publications. But most of all we soon started to see returning customers within a much shorter time span than expected, since it was still quite an adventure to get to the island, involving either a 20 minute flight in a small Cessna or a 2-hour ferry ride.

The facility was successfully passed on to an investor and the Spa is not only a central focus but will be substantially expanded according to the plans set forth by the new owner. Read the testimonial

La'akea Gardens, Hawaii - Director of Operations
La’akea Gardens is a 25 acre farm, educational facility and community center. I was asked to step in as manager by the owner after the previous manager had suddenly left the position. The owner wanted to substantially reduce her financial subsidy, but also pursue the designation and ensure that the institution remained true to its original intention. The challenge was not only to manage current operations, but to revisit the past financial transactions and commitments, update and fulfill obligations and design and implement a strategy to position the operations for a sustainable future.

La’akea Gardens has been purchased by a group intent on maintaining and expanding on the original vision.